AI assistants are only useful when their answers are traceable, timely, and connected to the systems where work actually happens.
The approach
- Ingest product and support events into a searchable knowledge layer.
- Use retrieval with explicit source citations before generation.
- Keep a human approval step for sensitive or high-impact actions.
Architecture
Events → Ingestion API → Postgres + vectors → Retrieval → Review UI
Events → Ingestion API → Postgres + vectors → Retrieval → Review UI
What this makes possible
- Faster signal triage
- Traceable answers
- Safer automation